Last updated: September 2024
Introduction
forest-trek is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our gardening services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit an enquiry through our website
- Request a quote for our services
- Subscribe to our newsletter
- Contact us directly
This information may include your name, email address, postal address, and details about your garden or property.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To prepare and send quotes for gardening work
- To communicate with you about appointments and service delivery
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Your consent when you submit enquiry forms
- Performance of a contract when providing services
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website
- Professional advisors such as accountants or legal counsel
- Regulatory authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for two years after your last interaction with us.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
forest-trek
47 Buchanan Street
Glasgow G1 3HL
United Kingdom
Email: [email protected]