Last updated: September 2024
Our Commitment to GDPR
forest-trek is committed to ensuring that our data processing activities comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we uphold your data protection rights.
Data Controller
forest-trek acts as the data controller for personal information collected through this website and in the course of providing our gardening services. We determine the purposes and means of processing your personal data.
Lawful Basis for Processing
We only process personal data when we have a valid lawful basis to do so. The lawful bases we rely upon include:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
- Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: Where processing is necessary for us to comply with the law.
- Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
Your Rights Under GDPR
The GDPR provides you with several important rights regarding your personal data:
Right to Be Informed
You have the right to be informed about the collection and use of your personal data. Our Privacy Policy provides this information.
Right of Access
You have the right to request access to your personal data. We will provide a copy of your data free of charge within one month of receiving your request.
Right to Rectification
You have the right to have inaccurate personal data rectified or completed if it is incomplete. We will respond to such requests within one month.
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you. We do not use automated decision-making processes.
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data where appropriate
- Regular security assessments
- Access controls and authentication measures
- Staff training on data protection
Data Breach Procedures
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
International Data Transfers
We do not routinely transfer personal data outside the United Kingdom. If we do transfer data internationally, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at:
forest-trek
47 Buchanan Street
Glasgow G1 3HL
United Kingdom
Email: [email protected]
We will respond to your request within one month. In complex cases, we may extend this period by up to two months, but we will inform you if this is necessary.
Complaints
If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF